Guarantee


Congratulations on your purchase of one of our quality products!

Please read the terms of our Guarantee below and then complete the online guarantee form to submit the Guarantee on your product.

Tub & Spa manufacture the ASP range of quality products as well as a range of Spa’s and jetted baths. These products are manufactured using ‘Perspex’ cross linked cast acrylic and are then adequately reinforced with GRP (fibreglass resin).

Baths and Shower Trays
We guarantee our baths for a period of 10 years from date of purchase against material faults or faulty manufacture. We undertake at our discretion to repair free of charge, or to pass credit, or to replace any such goods which are of faulty manufacture which affects the performance or appearance of the product.

We offer this guarantee, provided the following criteria are met:

  • The product was unwrapped, the protective foil/film was removed and the unit was completely inspected for faults prior to installation (we will not be held liable for installation and removal costs where a proper inspection prior to installation was not carried out).
  • The product was properly cared for, cleaning instructions were followed and the product was not abused in any way (view cleaning instructions).
  • The product was not damaged by incorrect handling, despatching or transporting.
  • The product was not damaged by using chemicals harmful to cell cast acrylic.
  • The product was correctly installed to our specifications (view installation instructions).
  • The guarantee is completed by either calling +27 11 740 6425 or by completing and submitting the online Guarantee form.

Spa’s and jetted bath conversions
The tubs we manufacture and the baths we use for conversions are guaranteed under the same conditions as our baths and shower trays for a period of 5 years.

The other components are guaranteed as follows:

  • All electrical components, including the aeration blowers, are guaranteed for a period
  • of 3 months.
  • The plumbing and jets are guaranteed for a period of 12 months.
  • The pump system is guaranteed by the manufacturer for a period of 12 months.

We further guarantee that our spa systems and jetted bath conversions have been built using components from reputable suppliers and that our workmen are trained to produce a quality product.

Our guarantee period extends from the date of purchase of the product, provided the guarantee has been registered as detailed above.

We wish you many trouble free years of use with the quality products we produce.

 

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